Article 1 Purpose
The purpose of this Terms and Conditions is to prescribe the rights, obligations, responsibilities, and other necessary matters concerning the use of "Services" between users of "Services" (hereinafter referred to as "Users") and "company" using all game services and website(s) provided by "FROMtheRED" (hereinafter referred to as "Company").
Article 2 Definition of Terms
Definitions of terms used in these Terms and Conditions are as follows.
The term "User" means a person who uses all games and services provided by the "Company" on the premise that he/she agrees to these Terms and Conditions.
The term "Content" means all digitally produced contents related to "Services", such as all games and network "Services" provided by the "Company", game money and game items, etc. for use through smart devices.
he term "Smart device" means a device that can use a network such as a PC, mobile phone, smartphone, PDA, tablet, portable game console, and smart TV that can be downloaded or installed or used through the network.
Except as otherwise provided for in paragraph (1) of this Article, the definitions of terms used in these Terms and Conditions shall be governed by the relevant statutes. What is not prescribed by relevant legislation is subject to general commercial practice.
Article 3 Effectiveness and modification of terms and conditions
Due to the nature of the 'Service' use contract, these Terms and Conditions are effective by announcing them on the 'Company's website.
Company' may amend these terms and conditions to the extent that they do not violate relevant statutes or customs.
Company' may change these terms and conditions to improve the rights and obligations of 'User', 'Service', etc. of the relevant laws and regulations.
In the case when terms and conditions are changed, company sets starting date of the changed terms and conditions, notifying the user through the company's website or official cafe seven days before the application date (in case of change of users rights and obligations company shall notify 30 days in advance).
User' has the right to reject the changed terms and conditions. Any 'User' who has any objection to the change of these Terms and Conditions may discontinue the use of the 'Service' and terminate the contract.
If the "user" has not explicitly expressed rejection within given period, even though the "company" clearly notified of the consequences in such case, the "user" shall be deemed to have agreed to the changed terms and conditions.
Article 4 Terms and Regulations
These terms and conditions apply in conjunction with the separate policies of individual "Services" provided by the "Company", and the terms and policies may be subject to relevant laws or customs enacted by the government.
Consumer Protection Act in Electronic Commerce
Act on the Regulation of Terms and Conditions
The Game Industry Promotion Act
Act on the Promotion of Information and Communication Network Use, Information Protection, etc.
In accordance with relevant laws such as the Content Industry Promotion Act.
Establishment of a Service Use Agreement
The user contract shall be deemed to have agreed to these terms and conditions when downloaded the game of 'Company' or used the contents through the network.
If the user disagrees, the user may withdraw with logout and deletion.
Article 6 Protection and Use of Personal Information
The "Company" shall endeavor to protect the personal information of the "User" as prescribed by the relevant Acts and subordinate statutes, and for the protection and use of personal information, the "Company" shall comply with the relevant Acts and subordinate statutes.
However, the company's privacy policy does not apply to 'Services' not provided by 'Company'.
Depending on the characteristics of the service, the contents of introducing yourself, such as nicknames and photos of the user, may be disclosed
If necessary for identification, the company may notify the user of the reason (purpose) and require a copy of the user's identification card or equivalent certificate.
’Company' shall not use it for any purpose other than pre-announced, and it shall be terminated without delay when the purpose is achieved.
The "Company" shall not provide the personal information of the "User" to others without consent, except as requested by relevant state agencies, etc. under the relevant Acts and subordinate statutes.
Article 7 Management and modification of personal information
"User" shall faithfully manage his/her personal information for the use of this "Service" and shall change it if there is any change in personal information. Any damage caused by a delay or omission of a member's personal information shall be the responsibility of the 'User'.
Article 8 Obligations of the Company
The 'Company' does not engage in acts prohibited by related laws and these Terms and Conditions, and does its best to provide continuous and stable 'Service'.
Company' does its best to protect 'User's' personal information.
If the opinions or complaints raised by the user are objectively recognized as justifiable, the company shall immediately deal with them through appropriate procedures.
Provided, that if it is difficult to process immediately, the user shall be notified of the reason and the processing schedule.
Article 9 User Obligations
The 'User' shall comply with the matters prescribed in these terms, other regulations prescribed by the "Company", and the matters announced by the company. In addition, 'User' should not interfere with the company's work or harm the company's reputation.
The 'User' shall comply with the relevant laws, such as the Juvenile Protection Act. If a 'User' violates related laws, such as the Juvenile Protection Act, 'User' will be punished under the relevant Act.
User' shall not engage in sales business activities using the 'Service' without prior consent from 'Company', and 'User' will be held responsible for the results of such business activities. In addition, if "User" damages "Company" through such business activities, "User" shall be obliged to compensate "Company", and the company may claim damages, etc. through restrictions on the use of "Service" and due process.
The responsibility for the management of the 'User' ID lies with the 'User' and shall not be used by any third party.
User' shall not engage in any of the following acts, and in the case of such acts, "Company" may impose restrictions on the use of 'Service' of 'User', delete related information (writings, photos, videos, etc.), and take legal measures: In addition, the user himself is responsible for the problems that arise.
The act of registering false information or deceiving another person when applying, changing, or registering various kinds of applications;
The act of stealing other people's information;
Changing the program of the company without receiving special rights from the company, hacking into the company's servers, arbitrarily changing part or all of the website or published information, or using the company's service in an abnormal way.
Exploiting bugs in the 'Company' program;
Acquisition, transfer, or sale of cyber assets (IDs, characters, items, money in games, etc.) in an unusual way;
Inflicting harm on 'Service' or deliberately obstructing 'Service';
Conducting business activities using 'Services' without prior consent from 'Company';
Reproducing information obtained through this 'Service' for purposes other than using 'Service', using it for publication, broadcasting, etc., or providing it to a third party without prior consent from the 'Company';
The act of transmitting, posting, or otherwise disseminating information infringing on another person's patents, trademarks, trade secrets, copyrights, and other intellectual property rights.
The act of transmitting, posting, or otherwise disseminating information, sentences, shapes, sounds, videos of vulgar and obscene content in violation of the Juvenile Protection Act.
The act of sending, posting, or disseminating information to others in a manner that is deeply insulting or may infringe on the honor or privacy of others;
The act of harassing or threatening another 'User', or causing continuous pain or discomfort to a particular 'User';
Collecting or storing other users' personal information without obtaining approval from the 'Company'
An act objectively determined to be associated with a crime.
Other acts in violation of relevant statutes;
Article 10 Provision of Services
The 'Service' use contract has been established at the time when 'User' agrees to these terms, downloads 'Company's' game or uses content through the network.
However, for some 'Services' there might be a specific starting date, depending on the needs of the 'Company'.
Company' may provide game 'Services' to 'Users' and additional 'Services' including those prescribed in these Terms and Conditions.
Article 11 Use of Services
Company' provides 'Service' through the network, and 'User' can use 'Service' for free or for a fee.
Paid 'Services' can be used only when the fees specified in the relevant 'Services' are paid, and additional charges determined by mobile carriers subscribed through the network may be incurred.
In the case of 'Services' used through the network, it is provided to suit the characteristics of smart devices or mobile carriers, and in the case of changing smart devices, numbering, and overseas roaming, all or part of the content is not available.
In principle, "Company" shall provide "Service" 24 hours a day, unless there is any particular disruption in business or technology. However, if necessary for operation, such as regular inspection of the system, expansion and replacement of servers, addition of new game contents, various bug patches, and replacement of new 'Service', the 'Service' can be temporarily suspended for a certain period of time.
However, if there is an unavoidable reason why the "Company" cannot notify in advance, it may be notified afterwards.
Article 12 Changing and Stopping 'Services'
The 'Company' may change the 'Services' it is providing to meet operational or technical needs. The contents and date of provision of the service will be notified to the user in advance on the website.
Provided, That if there are unavoidable circumstances, such as a fatal bug that the 'Company' cannot notify in advance, a server device defect, an emergency security problem resolution, etc., 'User' may be notified afterwards.
If 'Company' needs to stop all 'Services' due to the planning, operation, or urgent situation of the company, it may announce it on its website and suspend the provision of 'Services’.
User' shall not claim compensation for damages other than the above 'Service' request for the provision of 'Service' or the inability to use paid "Service" in the event of the 'Service' suspension..
Company' may restrict or suspend all or part of 'Service' in the following cases.
Where there is a force majeure reason, such as catastrophe, natural disaster, or state of emergency
Where there is a disruption to the normal use of 'Service' due to power outages, disturbances in all facilities, or a surge in usage
In unavoidable cases due to construction, such as repair of facilities for 'Service';
Where it is not possible to provide 'Service' due to various circumstances of the 'Company'
Company' is not responsible for any changes or suspension of the 'Service'
Article 13 Restrictions on the Use of 'Services'
Company' may restrict the use of 'Service' without prior notice if 'User' violates Article 9 of these Terms and Conditions. In the event of a 'Service' restriction, the following will be notified in writing, via e-mail, or via the game's initial screen:
Reason for restriction of use
Type and period of restriction on use
Method of filing an objection to restrictions on use
Article 14 Providing information and posting advertisements
Company' may post advertisements to maintain this 'service', etc., and 'User' agrees to advertisements exposed when using 'Service'.
The Company shall not bear any responsibility for any loss or damage caused by the participation, communication, or transaction of the User in the advertisement referred to in paragraph (1) provided by the Company.
The 'Company' may request additional information about the 'User' for the purpose of improving the 'Service' and introducing the 'Service' to the 'User', and the 'User' may accept the request and provide or reject additional information.
The company can use SMS (LMS), smartphone notification (Push notification), E-Mail to provide advertisements and information under paragraph (3) by utilizing personal information collected from the user with the prior consent of the user.
In accordance with the terms and conditions of platform operators, app store operators, and companies that provide information to 'Company' in connection with the information provision and advertisement, and provide it in accordance with relevant statutes and enforcement ordinances.
Article 15 Restriction on the Attribution and Use of Copyrights
Copyright and other intellectual property rights of works made by 'Company' belong to the 'Company'.
The copyright of a post posted by 'User' within 'Service' shall belong to the relevant copyright holder.
User' shall not use the information obtained from using 'Service' for profit or to a third party without the consent of 'Company'.
Posts posted by 'User' within 'Service' may be exposed to search results, services, and related promotions, and may be partially modified, reproduced, edited and posted within the extent necessary for such exposure. In such cases, the 'Company' shall comply with the contents of the Copyright Act, and the 'User' may at any time take measures such as deletion, exclusion of search results, and non-disclosure of the relevant post through the management function in the Customer Center or the 'Service'.
If the user's post is challenged by a third party due to copyright, etc. and it is deemed to have a good reason, the company may delete it or refuse to register without prior notice, and the copyright law and related statutes shall apply.
If the "company" has an objection from a third party due to copyright issues, etc., and it is determined that there is a considerable reason, the "company" may delete the post or reject the registration itself without prior notice. Matters concerning the suspension of posting due to copyright and infringement of rights shall be governed by the Copyright Act and related laws and regulations.
Company' shall not be liable for any damages incurred to 'User' in connection with the use of free 'Service' provided by the Company. However, if it is due to the reasons attributable to the company, the 'User' will be compensated for the damage.
If the user agrees to the terms and conditions of the individual service and causes damage due to the attributable cause of the individual service provider, the individual service provider shall be responsible for the related damage.
If a 'User' receives a claim or lawsuit from a third party other than the 'user' for illegal acts or violations of these terms and conditions, the 'user' shall indemnify the company at his or her own expense.
Article 16 Restriction of Service Use for Members, etc.
The Member shall not engage in any act that violates the Member's obligations under Article 9 and violates the operating policy, and if the Member engages in such act, the Company may take measures to restrict the Member's use of the service, including restricting the Member's use of the service, deleting related information (articles, photos, videos, etc.), and other measures according to the following subparagraphs.
Restriction of some privileges: Restriction of certain privileges such as chatting for a certain period of time
Restrict character use: Restrict the use of a member's character for a certain period of time or permanently.
Account restriction: Restrict the use of a member's account for a certain period of time or permanently.
Member use restriction: Restrict the member's use of the service for a certain period of time or permanently
If the restriction of use in Paragraph 1 is justified, the Company shall not compensate for any damages incurred by the Member due to the restriction of use.
The Company may suspend the service use of the account until the investigation of the following reasons is completed.
when a legitimate report is received that the account has been hacked or stolen
the user is suspected of being an illegal program user or workshop, etc.
If it is necessary to temporarily suspend the use of the Service for any other reason falling under the preceding paragraphs.
Article 17 Exemption
If 'Company' is unable to provide 'Service' due to a natural disaster or equivalent force majeure, it is exempted from responsibility for providing 'Service'.
Company' shall be exempted from responsibility for damages caused by unavoidable reasons such as repair, replacement, regular inspection, and construction of facilities for 'Service'.
Company' shall not be responsible for any problems caused by the smart device environment or problems caused by the network environment without attributable reasons of 'Company'.
The 'Company' shall not be liable for the suspension or disability of the 'Service' or the termination of the contract due to the reasons attributable to the 'User'.
Company' shall not be responsible for the information, data, reliability, accuracy, etc. posted by 'User' in connection with 'Service'.
Company' shall not be held responsible for any disadvantages or loss of information that 'User' obtains from changing his/her personal information, etc. (including his/her account).
Company' is not obligated to intervene in disputes arising from 'Users' or between 'Users' and third party 'Service' and shall not be liable for damages.
Company' shall not be held responsible for the free use of 'Services' unless otherwise provided for in the relevant laws.
Company' shall not be liable for the loss or failure of the benefit expected by 'User' to use 'Service'.
Company' shall not be liable for damages caused by incorrectly stating or not stating the personal information and e-mail address of a 'User'.
Company' shall not be liable for losses in game experience, ratings, items, money, etc. acquired by 'User' using 'Service', except in the case of 'Company's negligence.
Article 18 Tribunal and Compliance Act
Where matters not specified in these terms and conditions are prescribed in the relevant statutes, they shall be governed by the relevant regulations.
Where a lawsuit is filed against a dispute arising from the use of 'Service', the court of competent jurisdiction shall be the court in accordance with the procedures prescribed by the Act and subordinate statutes.
Disputes between "Company" and "User" regarding the use of "Service" shall be resolved amicably by agreement between the two parties.
Article 19 Purchase, Period of Use and Utilization of Contents
The Company provides free content that the Member can use without paying a separate fee and paid content and products that can be used after payment, and the Member can choose and use them.
Paid Content provided in the Service can be purchased through the Company or its authorized developer members and affiliates, and cannot be purchased in any other way other than as determined by the Company.
The Company shall not be liable for any transactions or disputes between Members and Developer Members and Affiliates unless there is intentional or gross negligence on the part of the Company.
Paid contents purchased by the Member within the Service are available on mobile devices and PCs that have downloaded or installed the Application.
The period of use of the paid content purchased by the Member shall be in accordance with the period specified at the time of purchase. However, if the service is discontinued pursuant to Article 16.4, the period of use of paid content without a specified period shall be until the date of discontinuation of the service announced in the service discontinuation notice.
The paid content purchased by the Member may not be sold, exchanged, or transferred to a third party unless expressly permitted by the Company or the Developer Member and Affiliate.
Article 20 Effect of withdrawal of subscription, etc.
If the Member withdraws from the subscription pursuant to the provisions of Article 20, the Member shall delete the contents, etc. provided, and if the Company can directly retrieve or delete the Member's contents, etc. using the information and communication network, the Company shall do so without delay and refund the payment within 3 business days. In this case, if the Company delays the refund, the Company shall pay delayed interest calculated by multiplying the period of delay by the rate prescribed by the Act on Consumer Protection in Electronic Commerce and Enforcement Decree of the same Act, Article 21-3.
. In the case of Paragraph 1, if the Content, etc. has already been partially used or partially consumed, the Company may charge the Member an amount equivalent to the profit obtained by the Member from the partial use or partial consumption of the Content, etc. or the cost of providing the Content, etc. in the case of Content, etc. consisting of multiple identical components, and the cost of providing the portion consumed due to the Member's partial consumption.
When the Company refunds the payment pursuant to Paragraph 1, if the Member has paid the payment by credit card pursuant to Article 2, Paragraph 3 of the Financial Services Act, the Company shall immediately request the business that provided the payment method (hereinafter referred to as the “payment provider”) to suspend or cancel the payment. In this case, if the Company has already received the payment from the payment processor, the Company shall refund the payment to the payment processor without delay and notify the Member of the fact.
in the event of a delay in refunding the payment to you under paragraph 3, the payment processor will pay you a delay compensation for the period of delay.
If the Company fails to reimburse the Payer without good cause notwithstanding clause 3, the Member may request the Payer to set off the amount due from the Company against other debts to the Company. In this case, the Payer may set off against any other debt owed to the Company.
the Member may refuse to pay the Payment to the Payment Processor if the Payment Processor has neglected without good cause to set off the Payment pursuant to Section 5. In this case, the Company and the payment processor shall not penalize the Member by treating the Member as a person who has not repaid the debt by the agreed due date due to the refusal of payment.
The Company shall not charge the Member any penalty or damages for withdrawing the subscription.
Article 21 Refund
In the event of termination due to reasons attributable to the Member, such as violation of laws and material terms and conditions, refunds may be limited. However, if the Member proves that there is no fault, the refund is not limited.
If there is any amount of damages that the Member must pay to the Company, the Company may deduct this amount and refund it.
If the Member requests a refund of a card payment, the Company will cancel the sale to the card on which the payment was made and refund the amount within 5 business days.
Article 22 Cancellation by Minors
If a minor enters into a purchase contract for paid content, etc., the Company shall notify the minor that the minor or his/her legal representative may cancel the contract without the consent of the legal representative, and if the minor enters into a purchase contract without the consent of the legal representative, the minor or his/her legal representative may cancel the contract to the Company. However, if the minor has purchased the Content with property that the legal representative has authorized the Company to dispose of within the scope, or if the minor has deceived the Company into believing that he or she is an adult or has the consent of the legal representative, the Company may not cancel.
The Company shall determine whether a party to a purchase contract, including content, is a minor based on the mobile device on which the payment was made, the information of the person who executed the payment, and the name of the payment method. The Company may also request the submission of documents to prove that the person is a minor and a legal representative in order to verify whether the cancellation is legitimate.
The Company may request the minor to confirm whether or not he/she wishes to cancel the contract described in Paragraph 1 within a period of one month or more after he/she becomes competent to act. In this case, the contract cannot be canceled if the person who has become capable of acting does not send a confirmation within the period.
If a minor has not reached the age of capacity, the Company may request his or her legal representative to make the request in Paragraph 3. In this case, if the legal representative does not send an affirmative response within the period, the contract cannot be canceled.
A company that does not know that a member is a minor when entering into a contract for the purchase of paid content, etc. may cancel the contract until it is notified.
If the contract for the use of Paid Content, etc. is canceled pursuant to Paragraph 1 or withdrawn pursuant to Paragraph 5, the Company shall refund the payment made by the minor, and the minor shall delete the ZEM, Paid Content, etc. provided to him/her.
Notwithstanding Paragraph 6, if the Company is able to delete or retrieve paid contents, etc. directly using the information and communication network, the Company may delete or retrieve ZEM, paid contents, etc.
Article 23 Refund of Overpayment
If the Member has made an error in payment, the Company shall refund the error in the same way as the payment method. However, if it is not possible to refund the overpayment by the same method, the Company shall immediately notify the Member and refund the overpayment by the method selected by the Member.
If an error occurs due to a reason for which the Company is responsible, the Company shall refund the entire amount of the error plus interest calculated by multiplying the amount of the error by 6% per annum (if a higher interest rate is contracted, the contracted interest rate) for the period from the date of receipt to the date of refund. However, if the overcharge is caused by the member's responsible reason, the company may deduct the cost of refunding the overcharge within a reasonable range and refund it.
The refund of overcharges shall be made in accordance with the refund policy of each open market business or company depending on the type of operating system of the mobile device using the service. Payment through the Application is subject to the payment method provided by the open market operator, and if an error occurs during the payment process, the Member shall request a refund from the Company or the open market operator.
Communication charges (call charges, data call charges, etc.) incurred due to downloading the Application or using network services may not be eligible for refund.
The Company may contact the Member through the information provided by the Member to process the refund of the overcharge and may request the Member to provide the necessary information. The Company will make the refund within 3 business days from the date the Company receives the information required for the refund from the Member.
If the Company rejects the Member's claim for refund of the overcharge, the Company will provide the Member with materials proving that there is no overcharge.
Article 24 Entrustment to handle collected personal information
In order to improve services, the company entrusts personal information as follows, and stipulates necessary matters for the safe management of personal information in the entrustment contract under the relevant laws. The company is operating the service by entrusting it to an external professional company as follows.
Purpose of use of provided information: Identification of identity according to service use
To: Korea Mobile Certification Co., Ltd.
retention and duration of information provided: provided for security purposes and not separately held.
Article 25 Period of retention and use of personal information collected
User's personal information will be removed when the purpose of collecting personal information or receiving it is achieved. If a member withdraws from a membership or is deleted due to false personal information, the collected personal information will be deleted completely and will not be available for any purpose. However, personal information will be temporarily kept for a three-day grace period after application for withdrawal due to the possibility of damage such as unwanted withdrawal of members due to theft, which will be notified to the user at the time of cancellation of use. After three days, you will be completely deleted from the company's membership database (DB)
Your personal information shall be removed without delay if the purpose of collecting and using personal information is achieved pursuant to Article 7 (1), and shall not be used for any other purpose
A user who causes a stir in the service due to the use of unhealthy services may keep his/her personal information for one year to request an investigation by a law enforcement agency or to protect other members.
If it is necessary to keep it under the provisions of the relevant statutes, the company may keep the personal information of the members for a certain period prescribed by the relevant statutes even after achieving the purpose of collection and use.
a. Records of withdrawal of contracts or subscriptions: 5 years
b. Record of payment and supply of goods: 5 years
c. Records of consumer complaints or disputes: 3 years
d. Records of marking and advertising: 6 months
e. Website visit record: 3 months
Article 26 Procedures and methods for removing personal information
In principle, the company removes the personal information without delay after the purpose of collecting and using personal information is achieved.
Removing Procedure
Information entered by users for the use of services, etc. is destroyed after the purpose is achieved and stored for a certain period of time in accordance with internal policies and other related laws. Personal information shall not be used for any purpose other than those agreed by the user, except in accordance with the Law.
Destruction Method
Printed personal information is shredded or destroyed by incineration, and personal information stored in electronic file form is deleted using technical methods that cannot be played.
Article 27 Technical and management measures for personal information protection
In handling users' personal information, the company is taking the following technical and management measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with or damaged.
Technical countermeasures
Access to unacceptable IPs prevents access to company's servers unless it is on your internal network. We are also committed to system security, including prohibiting access to unacceptable ports.
Administrative measures
A separate department consisting of a person in charge of personal information management and at least a number of people is established to restrict access to personal information.
Regular in-house and external consignment education are provided to employees who handle personal information on the acquisition of new security technologies and the obligation to protect personal information.
Handover of personal information-related handlers is carried out thoroughly in a secure manner, and responsibility for personal information accidents after joining and leaving the company is clarified.
Operation of a department dedicated to personal information protection
The company shall check the implementation of the personal information handling policy and the compliance of the person in charge through the company's personal information protection department, etc. to correct and problems.
The company is committed to protecting users' personal information, but data transmission over the Internet cannot be guaranteed to be completely safe, and such risks shall be borne by the company and users together. However, the company is not responsible for personal information leakage caused by the user's personal mistake or the inherent risk of the Internet.
The company promises to accumulate know-how in technology and management to protect users' personal information in the future.
Article 28 Notice of business transfer, etc.
When the company transfers all or part of its business, or transfers its rights or obligations due to merger, inheritance, etc., it shall notify the user of the following items:
Fact of transfer, merger or inheritance of all or part of the business
Name, address, phone number, and other contact information of the person who succeeded to the rights and obligations of the service provider, etc.
Article 29 Link Sites
The company may provide members with links to other company's websites or materials through banners, etc. within the service. In such cases, the personal information handling policy of the relevant site is irrelevant to the company's personal information handling policy, so please check the personal information handling policy of the newly visited site.
Article 30 Person in charge of personal information management
The company designates a person in charge of personal information management who is responsible for collecting opinions on personal information and handling complaints.
Person in charge of personal information management: SeoSangWook, CEO, 02-393-2574, fred.seo@fromthered.com
Support Team / Manager : LeeHeeJeong , 02-393-2574, cindy.lee@fromthered.com
Article 31 Customer Center
Collecting opinions and handling complaints
We value your opinion and you are always entitled to sincere answers from questions
We operate our Customer Center to communicate with you smoothly.